Please inspect your delivery when you receive it for fault or damage. If you find a fault or damage you must inform us within 3 working days of receiving the goods by email firstname.lastname@example.org and we will arrange for a full investigation into the order with our supplier. We will come to you with feedback/an outcome within 1 working week.
Samples, purchased online, found to be defective or damaged will be refunded in full. Please first send the goods to be returned back to:
5 Back Granville Road
and we will contact you to arrange the refund.
If you discover you have made a mistake with your order please contact us immediately on 0333 987 4003